Frequently Asked Questions
Theology Programs

1. Enrollment

  • How do I access my program?
  • To access your program, you will need to enroll online by filling out the enrollment form. You can choose between Degree and Certificate programs or Extension courses, depending on your goals and interests. After you submit the form, you will see a new page where you will confirm your login and password. Then, you will have access to your dashboard and start taking your trial courses.

  • How is the program offered?
  • VisEd is the Learning Management System (LMS) that Lucent University uses to deliver your program online. It is the most advanced and user-friendly LMS available. You can find everything you need in a single page. You can easily watch your lessons, view your materials, and take your exams. You can also submit your work, pay your fees and reach out to your instructors. Moreover, VisEd works on any device, so you can learn from wherever and whenever you want. You will enjoy the same great interface whether you use a smartphone or a big screen TV. VisEd is the ultimate online learning platform for Lucent University students.

  • What is the 7-day trial?
  • You can try out our program for a week and see if you like it. You don't have to pay anything or give us your credit card details when you sign up. It's totally risk-free and hassle-free.

    After the trial week, you can decide if you want to keep learning with us or not. You can enroll in the program or cancel your account anytime. We'll help you with whatever you need during and after the trial. We'll also keep in touch with you and let you know about our latest offers and news.

    The trial period does not apply to continuing education courses.

  • What documents are required for enrollment?
  • You need to upload two government-issued IDs. One of them should have your photo on it. You can use bills, bank statements, or other official papers as proof of residency. If you're taking continuing education courses, that's all you need. If you're going for an Associate or Bachelor's degree, you also need to upload your high school diploma and transcripts. If you're going for a Master's degree, you also need to upload your Bachelor's degree diploma and transcripts. You have seven days from the day you enroll to upload everything. Make sure the images are clear and high quality. If your documents are in non-Roman characters, you need to translate them into English.

  • How do I upload my documents?
  • To upload your documents, you can go to your learning dashboard and click on your profile picture. Then, you can select the Documents tab and choose the files you want to upload. You can also access the Documents section by clicking on your name on the top-right corner and going to the My Profile section. There, you can upload your documents as well.

  • Can I take multiple courses at the same time?
  • No, Lucent's degree programs are structured in terms. Each term has courses that build on the previous ones. This way, you can learn in a clear and logical way. You'll start with Bible training, then move on to theological training, ministry inside the church, and finally, ministry outside the church.

  • Where can I find the Student Handbook?
  • You can download the Student Handbook from the Enrollment form or from this link. The Student Handbook tells you how the Institution works, what you need to do as a student, and what Lucent University will do for you.

  • What is self-paced learning?
  • Self-paced learning is a way of learning that allows you to study at your own pace without regular classes or interactions. Lucent offers self-paced degree programs that are flexible, affordable and Bible-based. You can study online and ask questions through your dashboard if needed. This way of learning is great for distance learners who want more flexibility and control over the learning process.

2. Tuition and Fees

  • What is the cost of the program?
  • The price of the program depends on where you live. Lucent University uses the World Bank's Purchasing Power Parity (PPP) to set the price. To see how much you have to pay each month for your program, go to the program page and choose your country from the dropdown menu in the "Affordable" section.

    We cannot consider your nationality for the tuition as our institutional policy requires that program tuition fees be based on the applicant's country of residence in order to apply the Purchasing Power Parity (PPP) calculations.

  • How do I pay my tuition?
  • You can pay your tuition every month. For the Associate degree, you pay 24 times, for the Master's degree, 18 times, for the Master's in Divinity, 36 times, and for the Bachelor's degree, 48 times. You pay the first time after you finish the 7-day trial.

    You can use any major Debit/Credit cards or PayPal to pay. Debit/Credit payments go through Stripe. For PayPal, if you don't have an account, go to the PayPal website for your country by clicking here.

    If you miss a payment, you won't be able to access the learning dashboard until you pay. As soon as you pay, you can access it again.

  • Are books and materials included in the program?
  • Yes. You can download everything you need for your studies from the learning dashboard for free.

  • Do all programs cost the same?
  • No, the programs have different prices depending on the program and the country. To find out how much you will pay each month for your program, you can visit the program page and select your country of residency from the dropdown menu in the "Affordable" section.

  • How can I apply for a scholarship?
  • Students who require financial assistance may be eligible for scholarships. To apply for a scholarship, please visit this link. The decision on financial aid will be communicated within a week of submission.

3. Languages

  • Do I have to be fluent in English?
  • English proficiency is a prerequisite for all programs at Lucent, except for continuing education courses. If you are not a native speaker of English, you will need to take the Test of English Comprehension (TEC), a free online exam that measures your ability to understand written and spoken English. Depending on the program you are applying for, you will need to demonstrate either intermediate or advanced proficiency in English. For Associate's or Bachelor's degree programs, you will need an intermediate level of English, while for Master's degree programs, you will need an advanced level.

    The TEC consists of 100 multiple-choice questions that cover various aspects of English comprehension, such as vocabulary, grammar, reading and listening. You will have 90 minutes to complete the exam. To pass the TEC, you will need to score at least 70 points out of 100. If you fail to achieve this score on your first attempt, you can retake the exam as many times as you need without any extra cost.

4. Learning Pace

  • Can I start at any time?
  • Yes, you can start your courses and advance in your program whenever you want. The first step is to enroll and choose a degree program. If you need help with deciding which program is best for you, please contact Lucent. After enrolling, you will need to confirm your login address and start the trial period, which gives you access to the first-term content. During the trial period, you can study while completing the enrollment process, including setting up a payment plan, uploading appropriate documents, and taking the Test of English Comprehension (TEC) if required.

  • How long does it take to complete a program?
  • You can complete a term faster or slower than the recommended six-month period, depending on your learning pace. The six-month period is just a general guideline for you to finish your required courses.

    Since the program is self-paced, you can study more or less and finish your coursework before or after the six-month period ends. You can request more time if you need it. The shortest time for a term is four months, while the longest time is eight months.

    If you want to move on to the next term sooner, you can apply for advancement once you have completed all the course requirements for the current term. You can do this through your learning dashboard, and you have to pay the remaining tuition fees for the current term and the first installment of the following term before moving on. The approval process may take up to 14 days, and it depends on the availability of courses for the next term.

    There are two ways to finish a program early. First, by advancing each term. In this case, the minimum time for a term is four months. The approval for advancement depends on the availability of courses. Second, by transferring credits from another program.

    Likewise, you can ask for an extension of up to two months by submitting an extension request through your learning dashboard. There is no extra cost for extension requests. The approval process may take up to 14 days.

  • How much time do I need to dedicate to my studies?
  • The time you need to spend on your studies varies depending on the program and your learning goals. If you are taking Lucent's continuing education courses, you can study at your own speed. However, if you are taking the Associate or Bachelor's programs, you should plan to spend about eight hours a week on your studies. If you are taking the Master's program, you should plan to spend about twelve hours a week on your studies.

  • Can I change my program after enrollment?
  • If you want to change your program after enrolling, you have to write to Lucent's academic office and ask for permission. We will review your request individually, depending on the availability of the program you want to switch to. You may have to pay extra fees for changing your program.

5. Credit Transfer

  • Can I transfer credits from another institution?
  • You can transfer credits from other institutions to Lucent. You have to send us an official transcript from the other institution, and we will check if the courses you took are similar to the ones we offer based on the learning outcomes. We will decide if we can accept your credits depending on the program you want to join and the program you have finished or started. The most credits we can accept for each course is three credit hours. The maximum number of credits we can accept in total is 75% of the program requirements, as per the Distance Education Accrediting Commission (DEAC) standards.

    The Distance Education Accrediting Commission (DEAC) is an organization that evaluates and accredits distance education institutions and programs. DEAC is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation as a reliable authority on quality and integrity in distance education. DEAC accredits institutions and programs from the primary level through universities, covering all distance education activities within them.

  • What institutions accept degrees or credits from Lucent University?
  • Lucent University cannot guarantee that other colleges or universities will accept your degree and/or credits from Lucent. If you want to continue your education at another institution after studying at Lucent, you should contact that institution and ask them if they will recognize your degree and/or credits from Lucent before you enroll.

6. Support

  • Academic Support
  • Lucent University has a team of academic advisors who can help you with questions about registration, pricing, program duration, and course content. You can contact our academic support team through the learning dashboard or the contact page. We will respond to your inquiries within 24 hours.

  • Technical Support
  • Lucent University has a team of technical experts who can help you with any issues related to the learning system, such as logging in, accessing materials, submitting assignments, or taking exams. You can contact our technical support team through the learning dashboard or the contact us contact page. We will resolve your problems within 48 hours.

7. Assignments

  • What are the passing grades?
  • All exams are multiple-choice and assignments are scored from 1 to 100 points. You need to score at least 70 (C Letter Grade) points to pass the Undergraduate, Associate and Bachelor's degrees exams, and at least 80 points to pass the Graduate, Master's degrees exams. You can retake exams as many times as you need until you pass. Each exam has different questions and answers every time you take it.

    Each course is graded by taking the grade-weighted average of the grades received for the exams and/or assignments within the course. The following point totals correspond to the following grades:

    Percentage Corresponding Letter Grade Corresponding Grade Points
    90 - 100 A 4.00
    80 - 89 B 3.00
    70 - 79 C
    60 - 69 D 1.00
    < 60 F 0.00

  • Do I have to write a thesis?
  • You don't have to write any traditional book reviews, essays, or research papers. All your written work is done through term projects, which are a series of short answer questions that help you use and connect the course material to your ministry context.

8. Cancellation

  • Can I pause my studies?
  • You can pause your studies anytime you need to and resume when you are ready. You do not need to pay any monthly tuition fees during this period. To pause or resume your program, you can email us from the contact area of your learning dashboard or use the contact form on our homepage. Please note that the current tuition on the program page will apply, and you may lose your scholarship if you pause your studies for over six months.

  • Can I withdraw from a program?
  • You can withdraw from a program through the learning dashboard or the contact page if you want to. It may take up to 30 days for us to process your withdrawal. You don't have to pay any fine or fee if you don't owe us any money. But we won't give you any partial refund if you have already paid the tuition for the month when you asked to withdraw.

  • What is the refund policy?
  • If you pay monthly and want to withdraw or cancel, you won't get any money back for the month when you do it. But you can still use the class material for the rest of the month, and we won't charge you for any more months. If you have paid for the whole program or part of it in advance beyond the current month and want to withdraw or cancel, we will give you back 80% of the money left for the remaining months. We will send you the money within 30 days of getting your notice of withdrawal or cancellation to the same way you paid us.

    You will be considered to have withdrawn if you tell us you want to withdraw or if we end your enrollment because you don't attend, don't make enough progress, don't follow the rules, and/or don't pay what you owe.

9. Graduation

  • What happens when I finish my program?
  • Upon completion of your program, the digital PDF copy of your Diploma or Degree will be available for download in your learning dashboard.

    You have two options to get your graduation-related items safely and on time.

    1. You can choose to get your printed Degree, which is a physical signed copy, and cap sent to your church or home address within 90 days by FedEx mail. If you are getting a Master's Degree, you will also get a stole. You just have to pay for the shipping cost.
    2. You can choose to get the original high-resolution PDF of your Degree by email and print it on any paper you like. The DCN (Digital Certificate Number) and its validation through CertVue make your Degree official.

    You can download your transcripts anytime from the learning dashboard. The cost for the PDF copy is US$20.00. If you prefer a paper copy, you can order one for the same price plus shipping via FedEx. We will print and mail your paper copy within five business days of receiving your order.

    After graduation, you can still use your dashboard to access the video classes, reading materials, and all other resource materials that current students can use.

    To receive the Diploma or Degree, the following requirements must be met:

    1. Upload all the required documents to your student profile accurately.
    2. Pay all your tuition and fees in full and have no outstanding debt.
    3. Finish all your coursework, including required class time, reading materials, exams, and assignments, and pass all your courses.
    4. For accredited programs, you must maintain a minimum GPA (grade point average).

  • Graduation Ceremony
  • Graduating from a degree program is a significant achievement that deserves to be celebrated. A graduation ceremony is one way to honor your hard work and share your joy with others. If you wish to have a graduation ceremony, you can arrange it at your local church. Lucent University's staff will reach out to you three months before you complete your program to guide you through the process and request the contact information of your pastor or church leader. We will then collaborate with them to plan a meaningful ceremony.

    To make your graduation ceremony more special and memorable, you can invite your loved ones, decorate the church, ask for a blessing and a speech, and celebrate with music and food. You can also livestream the ceremony for those who cannot attend in person and create a slideshow or video montage of your program highlights and memories.

    We believe that a graduation ceremony is a valuable opportunity to connect with the local community of God's people who support and care for you, but we also respect that it may not be feasible for everyone. Therefore, you can choose whether or not to have the ceremony and inform us of your decision at the end of your program.

10. Academic Records

  • How will my academic records be kept?
  • You can access your academic records digitally through the dashboard while you are enrolled. After graduation, we will keep your academic records forever in two ways:

    1. We will store a printed copy of your records in a safe place at Lucent offices.
    2. We will also keep a digital copy of your records with a big global storage provider.

11. Authorization and Accreditation

  • What is authorization and accreditation?
  • Authorization is issued by the state where the university is located or by states where the university has received a license to operate or the state that does not require authorization or licensing. Authorization means that the university meets the minimum standards of the state to offer educational programs and degrees.

    Accreditation is a quality assurance certificate issued by a third-party organization that evaluates the university's academic standards, policies, and practices. Accreditation means that the university meets or exceeds the criteria of the accrediting organization and is recognized by other institutions and employers.

  • What accrediting body accredits Lucent University?
  • Lucent University has full accreditation with premier status from the Accreditation Service for International Schools, Colleges, and Universities (ASIC), a prestigious accrediting body based in the United Kingdom. You can find more details about ASIC here.

    Lucent University also complies with all the legal requirements of the State of Texas and the US Federal Government. However, Lucent is not accredited by any US regional agencies at the moment, so students in the US who are looking for regionally accredited institutions should be aware of this fact. Lucent is currently pursuing US accreditation.

12. Code of Conduct and Privacy Policy

  • Code of Conduct
  • The Code of Conduct is a set of rules and expectations that Lucent University has for its students. It covers both personal and academic conduct and aims to foster a Christian educational community that honors God and respects others. The Code of Conduct explains what is considered dishonest or unacceptable behavior and what are the possible consequences if a student violates the code. The Code of Conduct also encourages students to uphold the moral and ethical standards of Lucent University and to report any major violations to the university personnel. The Code of Conduct is not a contract and can be revised at any time by the university. Students are responsible for knowing and complying with the Code of Conduct.

  • Privacy Policy
  • The Privacy Policy explains how Lucent University will handle your personal data and respect your privacy rights. It tells you what data we collect, what we do with it, and who we share it with. It also explains how you can access, update, or delete your information if you want to. We follow the European Union General Data Protection Regulation, which is a law that protects your privacy and data security. Our Privacy Policy applies to all our services and activities, such as courses, programs, events, and websites.

13. Disability

  • What if I have a disability?
  • Lucent University is committed to providing equal access and opportunity to students with disabilities. We offer various resources and accommodations in our Learning Management System to help students with visual and auditory disabilities learn effectively and comfortably. We comply with the federal laws that prohibit discrimination based on disability and ensure that our academic requirements are fair and reasonable. These laws include Section 504 of the federal Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990, Title II; and their implementing regulations at 34 C.F.R. Part 104 and 28 C.F.R. Part 35. If you have a disability and need any special assistance or consideration, please let us know in the enrollment form. We will do our best to meet your needs and help you succeed in your ministry education.