Faculty — Systems Integration

Dr. Keith Hardwicke

Professor of Systems Integration & Business Solutions

Lucent University
Dr. Keith Hardwicke – Systems Integration, Lucent University
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Professional Summary

Highly motivated technical professional and senior systems architect with 33 years of experience in product development, database design, and business solutions. Over 15 years specializing in the Salesforce ecosystem, focusing on platform architecture, enterprise application integration, and technical mentoring. Deeply committed to educational innovation and streamlining "Lead to Cash" and "Order to Cash" operations.

Academic Formation

PhD in Electrical Engineering
The University of Texas at Austin, Austin, TX
1988 – 1991
Specialization in Control and Communication Systems
Master of Science in Electrical Engineering
The University of Texas at Austin, Austin, TX
1985 – 1988
Specialization in Control and Communication Systems
Bachelor of Science in Electrical Engineering
Texas Tech University, Lubbock, TX
1981 – 1985

Professional Trajectory

Systems & CRM Integration Specialist
Advarra
2021 – Present
Developing advanced data pipelines, custom CRM environments, and complex integrations between Salesforce platforms and accounting systems.
Salesforce Integration Specialist
Hyland
2020 – 2021
Orchestrated enterprise CRM migration and systems synchronization utilizing SnapLogic middleware across Salesforce organizations.
Manager of Salesforce Operations & Development
Alfresco
2013 – 2020
Oversaw CRM operations and spearheaded custom integration projects including automated marketing connections, partner portals, and support systems.
Technical Architect
Propeller Development
2011 – 2013
Provided Salesforce architectural leadership, system integrations, and development guidance for major clients in the healthcare, real estate, and financial services sectors.
VP of Product Development & Director of IT
Plato Learning & Lightspan Corporation
1999 – 2011
Led the modernization of digital educational platforms, oversaw product development teams, optimized internal IT infrastructure, and automated operations.
Lead Technical Developer
Academic Systems
1993 – 1999
Served as the primary technical developer for interactive multimedia educational software systems.
Systems Scientist & Programmer
Applied Research Labs
1992 – 1993
Modeled and programmed high-performance real-time applications and communications protocols.
Career at a Glance
33+ Years of Experience
15+ Years in Salesforce
18+ Years in EdTech
1 PhD Degree
Key Skills
Salesforce & Force.com
Systems Integration (SnapLogic, Workato, Boomi)
CRM & ERP Solutions Architectures
LMS & Educational Systems
APIs & Microservices (AWS)
Languages: Apex, Python, Java, C#, SQL
Languages
English Native
Highlights
Ph.D. in Electrical Engineering (UT Austin, 1991)
15+ Years Salesforce Architecture Expertise
Former VP of Product Development in EdTech
Expert in Cloud integrations (AWS)