The Official CompTIA A+ Core 2 Study Guide (220-1002) has been developed by CompTIA for the CompTIA certification candidate. Rigorously evaluated by third party subject matter experts to validate adequate coverage of the Core 2 exam objectives, the Official CompTIA A+ Core 2 Study Guide teaches the essential skills and information required for the CompTIA certification exam (220-1002). Upon completing the content of the study guide you will understand how to support operating systems, Install, configure, and maintain operating systems, Maintain and troubleshoot Microsoft Windows, Configure and troubleshoot network connections, Manage users, workstations, and shared resources, Implement physical security, Secure workstations and data, Troubleshoot workstation security issues, Support and troubleshoot mobile operating systems and applications, and Implement operational procedures. To learn with the CompTIA A+ Certification Study Guides and prepare for your exam, you should have completed the CompTIA IT Fundamentals course or have some basic experience using a PC, Windows, and browsing the web. Specifically, we recommend that you have the following skills and knowledge before starting this course: recognize the main components of a PC as well as storage media such as USB drives and DVD, start the computer and navigate the operating system desktop, use Windows Explorer to create directories and subdirectories and manage files, and use a web browser to view websites. All Study Guides (220-1002) developed by CompTIA are free and included in the cost of the program.